Ordering/Shipping: When placing an order on the Dickey Manufacturing Company (DMC) website you may choose to ship to almost any address in the world. DMC offers USPS and FedEx as our main service providers for online shopping. Military is limited to USPS for APO addresses. Please note that any insurance charges are not included when USPS is the shipper of choice. USPS Insurance may be purchased by authorizing the additional charge in the note section of your order; USPS insurance is available at very reasonable rates. FedEx service includes $100 per package insurance; please note any additional desired insurance in the notes section of your order, insurance may be purchased up to the value of your order. Due to the tracking ability offered FedEx is highly recommended.
Credit Cards and Purchase Orders: First time and international customers are required to use a credit card during check out. Credit Cards will be charged at the time the order is placed. Current and long time customers may also use the option to purchase by company PO.
Delivery Time: Delivery time varies between product lines. Most custom made items will typically ship in 2 to 3 weeks from the date the order is placed. DMC offers a Rapid Ship program for most stock items. Rapid Ship items will typically ship the same day as the date of order. Orders need to be placed before 2:00PM CST to qualify for same day shipping, FedEx Next Day Air and FedEx Second Day Air packages are given priority. While same day shipping is not guaranteed, every effort is made to meet same day shipping requests. DMC averages a +98% and above "on-time shipping" rate.
Returns: Due to the nature of our security products most items cannot be returned once the shipment has left the factory. This policy is in place to ensure the integrity of all security seal shipments from our facility. DMC will gladly accept returned items in the event an error was made on our part. Items that are unopened and need to be returned require a RMA number. RMA numbers are issued by calling customer service at 630.584.2918 or emailing firstname.lastname@example.org. Returns are subject to a 20% restocking fee and the purchaser is responsible for shipping the product to DMC, original shipping charges are not refundable. Refunds will be issued only to the same credit card used at the time of purchase. Refunds typically post to an account 3 to 5 days after the items are received.
Account Login Information: Lost or forgotten passwords can not be given over the telephone. Requests for passwords will be emailed to the address used at the time of registration. Most information may be updated by logging in to your account or changed at the time an order is placed. Warranty & Disclaimer: DMC warrant each seal manufactured by us to be free from defects in material and workmanship under normal conditions of use and service; our obligation under this warranty is limited to replacing any seal which shall, within sixty days after delivery to the original purchaser, to be returned to our factory with transportation charges prepaid and which our examination shall allow to show our satisfaction to have been defective.